Abstract
The pharmaceutical industry is a dynamic sector in terms of innovation and management. The sector generates around US$ 1.5 trillion a year. In this sense, continuous improvement actions in the management of its processes are constantly present. However, the training of its professionals permeates strict knowledge in the field of quality, pharmaceutical legislation, and public health since education generates knowledge and provides innovation. Therefore, studying quality management, processes and innovation for the education sector and industry are fundamental for companies and organizations in the health area in the 21st century to improve the management of the acquisition of inputs. The results point to gains for the implementation of the Guideline for Standardization and Acquisition of pharmaceutical ingredients in their respective processes. Keywords: knowledge management, process control, quality management, pharmaceutical laboratory
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