Abstract
Abstract Usability is critically important in developing tourism websites because visitors expect tourism websites to be attractive, interactive and informative. The main aim of this paper is to analyze and examine the content of tourism websites. A case study has been performed on a tourism website to understand the usability gaps of tourism websites development process for better website usability and user satisfaction. The paper discusses factors that are success combinations of features that a tourism websites must have. Considering the success factors10 tourism websites were analyzed. The paper presented a report on the analyzed data and give suggestions for making tourism websites more efficient.
Highlights
The wide variety of existing information and the rapid development of information technology have made many web-based application products and services available for dally use
According to Hayat Dino [7] usability must be tightly integrated in the software development process and makes its objective to examine how usability can be integrated more tightly into a specific software development process model that is being applied by the majority of software development companies
In order to have a thorough view of the usability of current city tourism websites, this study examines 10 sample city tourism websites
Summary
The wide variety of existing information and the rapid development of information technology have made many web-based application products and services available for dally use. Websites are used daily for reading news, finding work vacancy, shopping, finding telephone information, ordering food, planning for a trip, selling products and even helping a company business processes. Interface development for tourism website must actively involve user from planning trough evaluation [3]. The lack of usability may lead the end-user to need further assistant and having bad perception about the application or the website in essence that the end-user becomes less satisfied to use the application
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