Abstract
The aim and purpose of this paper is to contribute and understand the nature of the digital divide as it affects the Pakistani citizens, who are users of NADRA online portal. To study the digital divide; NADRA is the best case because this institute is rich in this context; it is the most developed e-services provider of the government of Pakistan. It is compulsory for every citizen of Pakistan to get register with NADRA to avail facilities of Travelling within and outside the country, to have a bank account, apply for jobs, having a house, driving license and many more. To conduct the survey data was collected from the citizen of Pakistan living in Turkey, China, and Pakistan. 355 responses were collected, and ANOVA and t-test were perform using SPSS-16. Technology Acceptance Model (TAM) was used to measure the attitude and intention of individuals towards e-services provided by government whereas, demographic, geographic, education and computer and internet experiences are the digital divide dimensions. Results reveal that location, education, and computer and internet significantly affect the user attitude and intention whereas gender and age are not significant. Overall, this study offers an understanding of complex of digital divide concepts.
Highlights
E-government plays an important role and emphasizes on enhancing the relationship between citizens and government using information and communication technologies (ICT) (Sipior, Ward, & Connolly, 2011; Asgarkhani, 2005)
This research study recommends the Digital Divide and Technology Acceptance Model (TAM) Model depicts the relationship between the digital divide dimension and intention of the user to adopt e-services by the government
Results show the relationships between the dimensions of the digital divide regarding e-government services that are ease of use and usefulness of e-government services and how it makes the attitude of people and their behavioral intention towards it
Summary
E-government plays an important role and emphasizes on enhancing the relationship between citizens and government using information and communication technologies (ICT) (Sipior, Ward, & Connolly, 2011; Asgarkhani, 2005). Digital divide refers to economic and social inequality that exists between individuals belong from different geographical, demographical and educational background with regards to access to information and communication tools which includes television, internet, computer and mobile phones (Loges & Jung, 2001). The digital divide is present because of low literacy and old age user because they are lack of skills and ability to access information using technology. This research paper focuses on e-government services, and the basis of the study is NADRA (National Database and Registration Authority) (Haide & Shuwen, 2015) It is a well-developed institute of government, and it is compulsory for every citizen of Pakistan to get register with NADRA to have an identity that individual belongs to Pakistan. The flow and structure of this paper are as follow; first theoretical background is presented, literature review, and hypothesis building, which is followed by research methodology and empirical results, discussion, and implications
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
