Abstract
Objectives: The objective of this research work is to know and analyze the importance of knowledge management through the main lines of research related to knowledge management and the extent to which it involves people working for the welfare of an entity. Through it, companies can create and disseminate vital information in a systematic and efficient way in order to achieve better performance in the areas of the organization and improve its competitive advantages. Contribution: If organizations leverage these resources, they will be able to implement a system of transmission and knowledge generation that allows them to improve their business processes, improve the capabilities of their employees and obtain greater Benefits. Conditions should be created that allow knowledge management and business process management to complement each other. It is recommended to map each level of the process of conception of the knowledge management project, to better understand the steps and requirements that take place in them, and also facilitate the identification of inputs, outputs, resources and controls according to company characteristics.
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