Importance of Communication in Obstetric Practice

Abstract

BACKGROUND: Communication is an art, a complex of methods of speaking, transmitting, perceiving information, and intentions. The elements of communication have an impact on the subjects and the processes taking place. Obstetric care has its specifics and is sensitive to the content of information, the participants in the process of communication, and the way of perception. AIM: The aim of this study is to differentiate the communication relationships of healthcare professionals in obstetric structures with patients, improving the safety of obstetric care. The subject of the study is medical specialists and patients from three obstetric structures in Sofia. Varna. Sociological methods of survey and observation are used. METHODS: The data are processed using sociological methods that are used in survey. The data are processed with Microsoft Word and Excel. RESULTS AND DISCUSSION: A survey was conducted among 206 respondents-healthcare professionals and patients. About 38.09% of healthcare professionals rated communication as very good and 36.07% of patients as good. The problems in communication for the medics are as follows: large administrative activity; workload; incompleteness of the information received; and lack of time for communication. In patients, problems refer to misunderstanding of the information received, insufficient time to communicate with doctors, lack of empathy, and poor attitude. According to pregnant women, the leading factors for good obstetric care are personal attention, good communication with specialists, detailed information, and support. CONCLUSION: Healthcare professionals must be able to conduct proper and patient-centered communication to provide them with the care that they want and need. Using the right communication strategies can help patients feel heard, and encourage them to provide accurate and relevant information so they can assist during the healing process.