Abstract
The following paper presents results from a longitudinal study about the importance and use of information and communication technology (ICT) in Swiss small and medium-sized companies (SMEs). In an empirical survey, 989 questionnaires were collected and analysed (return rate 17%). The results were weighted according to company size and industry sector and are representative for Switzerland. The findings show that Swiss SMEs-in their self-assessment-manage to gain (competitive) advantages from the deployment of information and communication technology. ICT is universally used (even) in (small and medium-sized) companies. There is a high degree of inter-organizational ICT use. ICT know-how and awareness are strongly rooted in management. The general conclusion is that IT matters for Swiss SMEs.
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