Abstract
Digital technology is instrumental in designing e-government services to achieve environmental sustainability. This study aims to implicate essential human values for designing a Digital Government Collaborative Platform (DGCP), which seeks to enhance the collaboration between citizens and government officers to address environmental issues in Sri Lanka. The study adopts a value sensitive design (VSD) approach to identify human values to conceptualize the design. The results reveal 15 human values shared by citizens and officers of environmental authorities: transparency, safety, universal usability, feedback, authenticity, fairness, representativeness, accountability, legitimacy, informed consent, autonomy, awareness, human welfare, attitude, and trust. In addition to the identified human values, four system feature categories have been proposed from interviews. Thus, the study advances knowledge in designing an e-government system for collaboration between citizens and government officers, especially in tackling environmental problems in developing countries. Further, the study contributes knowledge to VSD for digital collaboration for improving environmental sustainability.
Highlights
Semi-structured interviews conducted with citizens and environmental-related government authorities revealed the 15 human values that should be accounted for in the Digital Government Collaborative Platform (DGCP) design: transparency, safety, universal usability, feedback, authenticity, fairness, representativeness, accountability, legitimacy, informed consent, autonomy, awareness, human welfare, attitude, and trust
As citizens interact with government officers, they feel confident if everything is managed with clear visibility
The fifteen values identified from the citizens and government officers and the four key system features provide a solid foundation for designing a DGCP
Summary
This environmental pollution has led to different health issues such as an escalating incidence of kidney diseases in the country;
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