Abstract
The aim of the study is find out the impact of applying different total quality management (TQM) practices on the performance of employees in the Lebanese industrial sector. The implementation of total quality management in Lebanese companies is very narrow where few companies work to apply Total Quality Management elements and concepts in its operations. Sanita is a Lebanese company that has applied the principles of total quality management relatively in all of its operations, so it has a large share of its products in the Lebanese market. In this quantitative survey designed study, 160 self-administered questionnaires were distributed for employees working at different career level (Top level management / Middle level management / Supervisor / Operator /technician / other workers) in Sanita main branch (Halat -Lebanon) and Sanita factory (Zouk Mosbeh -Lebanon). The survey concluded various questions related to the dependent variable employee performance and the independent variable related to practices of total quality management (leadership, teamwork, training and education, empowerment, communication). Using the quantitative correlation Pearson test, a strong influence emerged for the implementation of TQM principles on the performance of employees at Sanita and its factories; thus accepting the main alternative hypothesis.
Highlights
Total Quality Management considered being one of the most long-lasting management innovations in the recent decades. It must be accomplished by management and employees in all company's activities (Hashmi, 2004).Total Quality Management is a management philosophy embracing all activities through which the needs and expectations of the customer and the community and the objectives of the organization are satisfied in the most efficient and cost effective way
Most of the previous total quality management (TQM) models focused on the impact of TQM towards business performance only
Based on the previous study, there is still lack of study discussing the impact between TQM practices and employee performance
Summary
Total Quality Management considered being one of the most long-lasting management innovations in the recent decades It must be accomplished by management and employees in all company's activities (Hashmi, 2004).Total Quality Management is a management philosophy embracing all activities through which the needs and expectations of the customer and the community and the objectives of the organization are satisfied in the most efficient and cost effective way. This is approached by maximizing the potential of all employees in a continuing drive for improvement. The Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study of the Sanita in the manufacturing industry
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
