Abstract
ABSTRACTMany Organizations are implementing operational excellence initiatives to be competitive in the industry. The initial results are very encouraging but subsequently, it was difficult for many organizations to sustain the initial success. The purpose of this paper is to investigate how to implement a sustainable operational excellence initiative in the organization. The study builds a model for sustainability of operational excellence which considers the social, economic and environmental aspect of operational excellence. In addition, organizational culture and agility are found to contribute a major role in sustainable organizational excellence. This is the first study to propose an integrative model for implementing sustainable operational excellence in organizations. Organizations will be able to implement operational excellence initiatives in a sustainable manner if the model of sustainability is followed. Besides, there are research propositions and future research directions to academic researchers.
Highlights
Operational excellence is the modern buzz-word in the business community
The erstwhile Lean teams are being replaced with operational excellence teams in the modern organizations (Found, Lahy, Williams, Hu, & Mason, 2018)
The organization should keep in mind that the impact on all three dimensions is important for the sustainability of the operational excellence initiatives
Summary
Operational excellence is the modern buzz-word in the business community. Many organizations are implementing operational excellence initiatives within the organizations. The erstwhile Lean teams are being replaced with operational excellence teams in the modern organizations (Found, Lahy, Williams, Hu, & Mason, 2018). Operational excellence a term which was popularized by the Shingo Institute at Utah State University. The difference between Lean teams and operational excellence teams are that it is envisaged to cover all the improvement methodologies (Found et al, 2018; Suri, 1998). Operational excellence in simple words is organizations making improvements to attain a competitive advantage. The previous studies have studied several aspects of Operational excellence (1) Operational excellence and Customer (Morash & Clinton, 1998; Treacy & Wiersema, 2007) (2)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
