Abstract
This paper presents the results of a six sigma study that targets the issue of measuring the current performance of a new online delivery system that is offered by the College of Engineering and Computer Science (CECS) at the University of Central Florida (UCF) and assessing its capabilities. The objective of the study is to improve the faculty and studentsâ?? satisfaction and ensure a leaner process in delivering online courses. The results and recommendations of the study are also presented.
Highlights
The trend towards providing distance learning opportunities has been enormously increasing over the last few years, especially in academic institutions
According to research conducted by the Sloan Consortium, distance learning appears to be a vibrant part of higher education, with 83% of higher education institutions offering some form of distance learning [2]
The DMAIC methodology was used to assess the performance of the current online delivery system at the College of Engineering and Computer Science at University of Central Florida (UCF)
Summary
The trend towards providing distance learning opportunities has been enormously increasing over the last few years, especially in academic institutions. Researchers examining distance learning programs at higher education institutions report many cases of successful, well-developed and thriving programs (e.g. Moore, 2004) and others that stagnate, shrink or have been discontinued (e.g. Garrett, 2004; Schell, 2004). For many of the latter institutions “decisions about distance education are made too often without adequately considering the broader institutional context” [3] and “some institutions that are struggling to keep up with the demand for internet-based courses have made a conscious decision to serve students immediately and plan later” [4]
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