Abstract
The increasing dissemination of the Building Information Modelling (BIM) approach must not overshadow the fact that many firms are still far from BIM, and are in fact just starting out on the road to adopting information technologies. This paper presents an ethnographic action research study conducted with an industrial partner that decided to implement information technologies on its construction sites, with a strong preference for home-made applications. The results suggest that firms lack the internal expertise to effectively conduct such development work. Thus, the passage of needs expressed by the firm towards the development of the application is particularly difficult and the pivotal role of the researcher was crucial in the success of the project. Multiple iterations and versions were necessary before achieving the expected goals.
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