Abstract
E-government processes need transparency in order to allow citizens to understand and access valuable information in a democratic society. In this article, we present a multi-agent system (MAS) to process distribution that implements transparency characteristics. We demonstrate that the MAS paradigm stresses the organizational operating environment and the information systems alignment, being adequate to maintain process transparency. An agent-oriented software development methodology is used to define the soft goals of agents according to Tropos. The MAS architecture and the prototype were defined, implemented and illustrated with lawsuits distribution data from the Superior Labor Court of Brazil.
Highlights
The open information flow is highlighted by e-government processes, which aim to collaborate with democracy, where engaged citizens are able to understand and access available information [Holzner and Holzner 2006]
Nowadays in the Superior Labor Court (Tribunal Superior do Trabalho – TST) of Brazilian Justice Power, in its system that executes the distribution of legal processes, software functions and information are not disclosed to users, only the results of their execution
Considering the presented problems, this paper presents the implementation of transparency characteristics on government services through the use of a Multi-Agent System (MAS)
Summary
The open information flow is highlighted by e-government processes, which aim to collaborate with democracy, where engaged citizens are able to understand and access available information [Holzner and Holzner 2006]. Access to information allows to create a democratic society with participative citizens, providing them with tools to understand and use available information and beginning to coin a critical thinking about information and services In this sense, organizational transparency has been investigated in order to add social values related to characteristics such as auditability, adaptability, accessibility, usability, understanding, correctness, consistency, dependability, among others. Nowadays in the Superior Labor Court (Tribunal Superior do Trabalho – TST) of Brazilian Justice Power, in its system that executes the distribution of legal processes, software functions and information are not disclosed to users, only the results of their execution It is not clear how legal and internal rules are taken into consideration in the process of lawsuits distribution. Implementing E-government Processes Distribution with Transparency using Multi-Agent Systems iSys – Revista Brasileira de Sistemas de Informação, Rio de Janeiro, vol 9, No 1, pp. 118-138, 2016 model of the MAS using Tropos, the architectural solution and the implemented prototype with JADE; in Section 4, the conclusions and future works are discussed
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