Implementing Collaborative Process Management

Abstract

Businesses often do not succeed with the implementation of collaborative processes, and research has not provided adequate help. The article provides a concept for services and standards to implement collaborative processes and describes experiences from a successful solution. The case of Net-Tech’s Elex analyzes how Net-Tech realized a collaborative process management for its manufacturing operations. The case study shows a concept for implementing collaborative processes as well as its implementation as a “proof by demonstration.” Even if the solution has proven to implement collaborative processes in a network of more than 50 partners in high-tech industry, more research is required toward generalization. Business managers might use the concept of the services and standards at Elex and the experiences of Net-Tech as guidelines when they are in a situation to decide on the implementation of collaborative processes.