Abstract
Adoption and diffusion of any innovation within the NHS present particular challenges. This article aims to consolidate the learning gathered thus far from telehealth implementation nationally by delivering practical critical factors that have previously demonstrated success, including those that have succeeded in diffusing its use more widely. This article focuses on the lessons learned from the use of telehealth to promote patient self-management. It will refer to best practice evidence and examples collected as part of a yearlong national project supported by NHS England and of those identified across other organisations who have commissioned Simple Telehealth (STH) outside of the project. The article will identify nine areas of key success criteria and best practice, supported by evidence and case studies.
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