Abstract
It is indisputable that the continuous development of digital technologies influences the business environment. Using information technologies means easier access to a huge amount of business information, which is hard to include in day-to-day decision-making. Traditional data processing methods in business management become inadequate. So, business process management approaches and business data analysis are the tools that could be utilized to optimize processes in a company and to harvest valuable information that can provide a variety of decision-making material for company management. This article deals with the analysis, modeling, and optimization of the transport process, as well as the design of a system for decision support in this process within a small transport company. The research is focused on the development of an innovative decision support system based on a company’s data analysis in order to improve the management of the transport service process.
Highlights
IntroductionGartner (2018) defines Business Process Management (BPM) as “a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes.”
As stated by Swenson and Rosing (2015), it is important to realize that Business Process Management (BPM) is not just about the automation of business processes, but about improving them and its improvement cannot be secured by the implementation of the new information system or application
As is stated above “Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement, and optimization of the business activity flows in applicable combination to support enterprise goals, spanning organizational and system boundaries, and involving employees, customers, and partners within and beyond the enterprise boundaries.”
Summary
Gartner (2018) defines Business Process Management (BPM) as “a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes.”. The aim of BPM is to support the core objectives of the company. The implementation of workflow management and straight-through processing methods results in automation throughout the core business processes of the company (Aalst, 2013). The objective of employing IT solutions into the business environment is to support work organization and the conjunction of the tasks needed to be done with the available company resources. To optimize the business process and its management, it is not enough to provide tasks and employees with smart tools, as it is important to analyze the connection amongst process activities within the process workflow, employees involved in the process, and data produced during the process lifecycle
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