Abstract
This paper examines the use of the Balanced Scorecard in a not-for-profit organization (Cattaraugus County ReHabilitation Center). The ReHabilitation Center has begun using the Balanced Scorecard paradigm in its strategic planning process. In this paper an overview is presented of the basic concepts of the Balanced Scorecard including the financial perspective, customer perspective, internal process perspective, and learning and growth perspective. The history and services of the ReHabilitation Center are then summarized. The application of the Balanced Scorecard approach to the ReHabilitation Center is discussed in detail. Implications in using the Balanced Scorecard are discussed. Finally, conclusions regarding the use of the Balanced Scorecard in a not-for-profit organization are presented.
Highlights
S trategic Management is that set of managerial positions and actions that determines the long-run performance of an organization
In looking at the strategy map, it is of paramount importance to note the consumer perspective and the financial perspective are placed together at the top of the map
While private-sector organizations typically emphasize the financial aspects for an organization, not-for-profit organizations more frequently place greater emphasis on the customer
Summary
S trategic Management is that set of managerial positions and actions that determines the long-run performance of an organization. It includes environmental scanning (both external and internal), strategy formulation (strategic or long-range planning), strategy implementation, and evaluation and control (Wheelan and Hunger, 2008). Managers propose five-year plans when annual budgets become less useful and stimulate long-term planning. Top management takes control of the process and initiates strategic planning due to political and ineffective five-year plans. Top management realizes that for strategic plans to be effective, input and commitment from lower level managers is required
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Journal of Business & Economics Research (JBER)
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
