Implementing a balanced scorecard framework in a not for profit SME

Abstract

PurposeThe purpose of this paper is to explore the implementation of a performance management system using the balanced scorecard (BSC) within a not for profit small and medium sized enterprise (SME).Design/methodology/approachThis is a casebased methodological approach exploring the perceptions of two management stakeholder groups. This ensured that the issues were appraised in both an operational and a strategic context.FindingsThe findings of this research are that balanced scorecards can be implemented within a SME context. However, the motivations for the adoption of the scorecard were both internal and external due to the heavily regulated nature of the organization.Research limitations/implicationsThe limitations of this research are that only one SME was compared with the body of knowledge relating to larger organizations and this could be viewed as a potential mismatch.Originality/valueCurrently there is a lack of published research on BSC implementations within this sector.