IMPLEMENTATION OF THE MANAGErial ACTIVITY OF THE KURSK CITY ADMINISTRATION IN THE area OF WORK WITH CITIZENS 'APPEALS

Abstract

The article reveals insights into the function of information and analytical support in the activities of the Administration of the city of Kursk. It ensures the timely and uninterrupted flow of information both from the environment to the organization and from the organization to the environment as well as information support for the managerial activities of the system, its subordinate structural units incorporated in the organization. In the absence of this function, the goal-setting and implementation of the objectives of the management system becomes impossible. This function execution in local self-government bodies has specific features, in particular, there is a problem of information exchange between the population and local authorities. In order to avoid this problem, it is necessary to organize work with citizens' appeals in accordance with the administrative regulations. Citizens’ appeals are an important part of the office work of any municipal institution. Citizens’ appeals with proposals, applications, and complaints to municipal bodies are an important means of exercising and protecting the rights of a person, strengthening the ties of a municipal body with the population, an essential source of information necessary for solving current and future problems of state, economic and socio-cultural construction. Being one of the forms of citizens' participation in the process of management, appeals contribute to strengthening people's control over the activities of municipal authorities, combating red-tape, bureaucracy and other shortcomings in their work.