Implementation of Technology Such As Enterprises Resource Planning ERP Through Integration of Human Capital with Quality using Analytic Hierarchical Process AHP

Abstract

Information technology Such as Enterprises Resource Planning (ERP) supports the processes of electronic human resource management (e-HRM) but it lacks the other factors such human capital and quality in decision making. Human capital is related to the skill and knowledge of employee. Total Quality Management (TQM) is more emphasis on the internal customer that includes the employee within the organization. Human Capital (HC) and Quality can be integrated to improve the quality of the output. Many studies have integrated the Quality with HRM through e-HRM to improve the performances but only a few studies have done for e-HRM with the integration of HC with Quality. The purpose of this study is to implement the e-HRM through the integration of HC with Quality using Analytic Hierarchy Process (AHP). The exploration type of research design to integrate the HC with Quality is analyzed using AHP analysis based on the critical success factors (CSFs). The analysis of AHP is resulted that Employee involvement (EI = 0.234), Training, Education & Learning (TL = 0.234), Quality Measures (QM = 0.146), Performance Appraisal (PA = 0.131) and Quality Factors (QF = 0.096) are selected for implementation of the e-HRM through the integration of HC with Quality. Based on the five CSFs, the conceptual model can be designed for implementation of the e-HRM through the integration of HC with Quality. The conceptual model for implementation of the e-HRM through the integration of HC with Quality needs to be empirically tested.