Abstract

Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in Swiss IT organizations. Success factors for the implementation are analyzed and the benefit of a service-oriented IT organization is studied. For this purpose 53 Swiss IT organizations were analyzed by using both, structured questionnaires as well as structured interview technique. Based on the survey, this paper shows five typical benefit categories of service-oriented IT management and identifies three success factors of pertinent reorganization projects. Findings can serve as guidelines for other IT organizations and can be used as enabler for getting informed decisions regarding the initiation of service-oriented IT management

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.