Abstract
We can say that the outpatient or the external pharmacy is a perfect medium that provides various medical services. Pharmacists in this pharmacy play different roles that are not only limited to dispensing medication , but also providing multiple services such as giving the medical advices and instructions to the patients to make sure that they are using the medications in the correct way , as well as ensuring that the patient receives the full care desired by the pharmacy members and following up the condition of the patients and to how much extend they are affected by the treatment. Aim of the work focusing on the importance of the outpatient pharmacy to help the pharmacists developing their own measurements to identify problems in the working environment and find solutions. Methodology Quality tools we are going to use in the study: brainstorming, fish bone, check list, risk management, strategic planning (vision, mission, and objectives SWOT analysis), action plan, and KPIS.
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