Abstract
This research aimed to observe the implementation of quality management of hospital’s health care service and to identified whether the service done by the hospital were related to the local wisdom in its quality management implementation. This research was designed using qualitative descriptive approach which was located in Surya Husadha Hospital, Nusa Dua. The data source in this research was a primary data which was collected through the research informant. The informants in this research were the head of polyclinic, the head of health care service division, health workers, and patients. The data validation testing was done using triangulation. The data were analysed using qualitative descriptive analysis technique. The result of this research showed that the quality management implementation on the health care service through the perspective from service users had been implemented properly, from the medical service to the non-medical service. The service which had been done related to the local wisdom on its implementation, based on Tat Twan Asi. Tat Twam Asi used as a guidance in giving service to the people. And also there were other local wisdoms, which were menyama braya and tri hita karana which consists of parahyangan, pawongan, and palemahan.
Highlights
The successfulness of quality management implementation in overall cannot be separated from local wisdom and culture where the company is located
Local wisdom is an important value if we look deeply into the morality contained in there
On the indicators of empathy, tangible, reliability, responsiveness and assurance, Surya Husadha Hospital in Nusa Dua was stated that it already had a proper quality management and was able to fulfill the needs of service user
Summary
The successfulness of quality management implementation in overall cannot be separated from local wisdom and culture where the company is located. The function of local wisdom, apart from education development, is to develop the human resource. Local wisdom is a knowledge source which is done dynamically, developing and is continued by certain population. The certain population is integrated with a comprehension about nature and local culture. Local wisdom is a foundation in policy making on the local level in medical field, agriculture field, education field, natural resource management and other activities in a population. Culture consists of two components, which are value and belief. Value refers to something which is believed by organization’s members in knowing what is right and wrong, while belief refers to a behave on how they supposed to be working in an organization (Tika, 2006). Quality is a perfection of a service product which obeys the established https://jbhost.org/
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