Implementation of nurse navigation for behavioral health inpatient services to divert early readmissions: A pilot program

Abstract

ObjectiveInpatient behavioral health units across the United States have high readmission rates. The Centers for Medicare and Medicaid Services (CMS) as well as healthcare organizations are focused on reducing readmission rates, especially those readmissions that occur within 30–90 days. Behavioral Health Nurse Navigation was implemented at St. Luke's University Health Network's Sacred Heart Campus to investigate, address, and divert early behavioral health readmissions through evidence-based discharge calls and problem-solving methods. MethodFollowing approval for Behavioral Health Nurse Navigation, workflow and discharge call screens were developed for behavioral health discharge calls. Discharge call screens populated at specific intervals and calls were made at those times. Data was maintained on those patients who participated in calls. Increased collaboration and dissemination of information ensued. Results613 patients participated in discharge calls from March 2020 to October 2020 as 98% of patients liked receiving calls. 56% of participants used substances; the most commonly used substance was THC. MDD was the most common diagnosis among participants and most patients utilized St. Luke's Psychiatric Associates for outpatient mental health care. Participants most often required assistance in the areas of medication, community coordination, and support/reassurance. The Behavioral Health Nurse Navigation diversion rate ranged from 81% to 96%. ConclusionBehavioral Health Nurse Navigation promotes patients' successful adherence to discharge plans through increased collaboration, communication, and skillful problem-solving in the areas of medication, community coordination, and therapeutic reassurance/support. The outcome of Behavioral Health Nurse Navigation is increased patient satisfaction, compliance with treatment, and diversion of patients at high risk for early readmission.