Abstract
For Pakistani banks to remain competitive in this 21st century, they have to adopt and excel in practices that have brought significant competitive advantages to firms worldwide. Among these practices, lean management has played a significant role. There is a need to develop a systematic approach to access up to what extent firms are adopting lean practices. The objective of this research is to measure the level of adoptions of lean practices in banking sector in Pakistan. Face to face structured interviews were conducted and our findings suggest that banks are not implementing lean practices in true spirit. To implement lean practices holistically, bank employees should understand the philosophy of lean.
Highlights
In today’s world, organizations are striving to deliver quality services to meet rising customer expectations
Many researchers argue that Lean practices is not about choosing appropraite technique, but it is about adopting the philosophy and applying holistics and complete lean program in organization
Very few researchers are conducted in Pakistan to analyze the lean practices practices in Pakistan
Summary
In today’s world, organizations are striving to deliver quality services to meet rising customer expectations. For this purpose, they develop strategies to enhance understanding of needs of customers. Lean is a business strategy that has focus on maximizing the customer value while eliminating waste and deficits in the business process. It is viable and holistic methodology of management processes of firms. Recent researches have shown that lean applied to every business It is not a cost reduction approach or program, but it is way of thinking for organizations (Deely, 2014)
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