Implementation of Information and Communication Technology to Improve Product Quality and Partnerships with The Quadruple Helix Method Approach

Abstract

The purpose of this study was to determine the window of application of Information and Communication Technology in improving the quality of micro, small and medium enterprises (MSME) products. This research method uses a qualitative approach to the quadruple helix concept. Quadruple Helix is a development model of the triple helix with the addition of community involvement, the triple helix concept which is one solution to the constraints faced by business people and accommodates the creation of mutual collaboration between the three parties involved, namely the government, universities and the private sector (industry). The result of this research is that the application of Information and Communication Technology in 5 (five) Districts in East Java is the highest value there is the existence of e-business development with a value of 2.575 and the lowest value is in the existence of incubator technology for MSMEs attribute with a value of 2.276. Based on the results, it can be concluded that the application of information and communication technology to MSMEs is at the level of partnership both because the average value is in the value of 2.1-3.0. The contribution of information and information about the implementation rate of information technology and communication at Micro, Small and Medium Enterprises (MSME) in East Java. Keywords: Information Technology and Communication, Micro, Small and Medium Enterprises, Product Quality, Quadruple Helix Method.