Implementation of Good Governance Principles in Public Services at the Madidir District Office, Bitung City

Abstract

This study aims to determine the implementation of the principles of good governance in public services at the Madidir District Office, Bitung City, and the obstacles that exist in implementing the principles of good governance in public services at the Madidir District Office, Bitung City. This study uses a qualitative descriptive approach. This study shows that the focus on openness at the Madidir sub-district office has not been appropriately implemented. Employees are not open to providing information regarding the requirements of services in writing and are also not available about the costs of implementing services that the community must pay. There is no clarity in the certainty of the completion time of documents. For consideration, it is recommended that: 1) the Madidir sub-district office should follow up on community complaints that feel less open in providing information on the mechanism, time, and cost of services, as well as holding training for employees and THL as an effort to maximize performance and even implement a more comprehensive work program. Consistent in service. 2) the sub-district head of Madidir sub-district must provide complete facilities, in case of damage or shortages, must accelerate the procurement to support the implementation of services to the community at the Madidir sub-district office.