Implementation of Effective Nurse Communication in Hospital Through Electronic Nursing Documentation (END)

Abstract

Introduction: The low quality of documented information becomes the main cause of failure in conductingeffective communication. The implementation of electronic nursing documentation improves the quality ofinformation so that it facilitates the implementation of effective communication. Objective: To identify theimplementation of effective communication of nurses in hospitals through electronic nursing documentation.Method: A cross sectional design with 243 nurses as total sample. The effective communication instrumentconsists of 52 statements. The validity test result is in the range of 0.396-0.946 and the reliability testresult is Cronbach’s alpha 0.965. The data are collected online using Google form application. Results:Implementation of effective communication of nurses was 80.18% of the maximum value. The highesteffective communication occurred on patient discharge while the lowest conducted in receiving messages byphone. The implementation of effective communication during the nursing process is 78.70%. Conclusion:The implementation of electronic nursing documentation could facilitate the implementation of effectivecommunication for nurses in hospitals. However, effective communication during the nursing process ispotentially requiring more improvement. The recommendation is that the nursing manager should encouragethe implementation of effective communication through the utilization of electronic nursing documentation.