Abstract
This paper presents a comprehensive review of the application of chatbot helpline services in the healthcare sector. With the advent of artificial intelligence and natural language processing, chatbots have emerged as promising tools to enhance healthcare accessibility,improve patient engagement, and alleviate the burden on healthcare providers. The paper explores the design, implementation, and evaluation of chatbot helpline services, emphasizing their potential to provide timely assistance, symptom assessment, medical advice, and mental health support. Additionally, the paper discusses the challenges and opportunities associated with integrating chatbot helpline services into existing healthcare systems, along with considerations for ensuring privacy, security, and ethical use of patient data. Keywords - Chatbot, Helpline Service, Healthcare, Artificial Intelligence, Natural Language Processing, Patient Engagement, Mental Health Support, Privacy, Security, Ethical Considerations.
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