Implementation of balanced scorecard in libraries of India

Abstract

Developing, accomplishment and using a well designed and structured performance measurable design for the overall development of a balanced management practice in any organization for getting the best results or output is the basic requirement nowadays in the management forefront. The Balanced Scorecard (BSC) which has been shaped and formed by Robert Kaplan and David Norton in the early nineties is considered one of the most successful tool mainly used in many management organizations. The BSC basically tries to analyze whether the organization is fulfilling all the basic requirements that are required for the growth and development of any organization. The basic four different perspectives used in this are: financial, customer satisfaction, internal business progression and learning and growth. The process is being implemented in many libraries of the west and is a totally new concept for the libraries of India. A well crafted scorecard reflects the libraries visualization, clarifies and communicates the vision, provides a quick but inclusive picture of the libraries basic arrangement.