Abstract
Quality management systems are difficult to implement in university laboratories involved in teaching activities, R&D and provision of testing services, because of their peculiar characteristics. Testing services are not a priority, the performance of professionals is measured based on their teaching activities and publications, and the laboratories are shared with research and teaching activities. Hard efforts were made all around the world to overcome some of these difficulties. This paper analyzes the process of implementing a quality management system according to the ISO/IEC 17025 standard at two laboratories of the Federal University of Rio Grande do Sul, in Brazil. Some new solutions to solve the main problems typically originated on this type of environment are presented and compared with reports from the literature. It was concluded that it is perfectly possible for university laboratories to have their tests accredited according to standard ISO/IEC 17025, respecting their peculiarities and adopting creative solutions that meet the characteristics and the needs of each institution.
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