Abstract

PurposeThis paper aims to present the evaluation results of a practice‐based research partnership to develop and implement a new police organizational model for crime reduction into one police agency which was implemented based on the best practices of problem‐oriented policing, hot spots policing, and Compstat.Design/methodology/approachA qualitative process evaluation of organizational changes and an impact evaluation examining specific crime types was conducted over seven years to determine increased efficiency, collaboration, and effectiveness of the police department's crime reduction strategies.FindingsThe process evaluation found that the agency improved its crime analysis capabilities as well as its coordination and communication, expanded its problem solving activities, and made a significant cultural shift towards incorporating problem solving and accountability throughout the organization. The impact evaluation found that the crimes addressed in the implementation – theft from vehicle – did decrease overall and when compared to other crime types and to neighboring jurisdictions.Research limitations/implicationsThe limitations of the research are that these results are from one agency and that the impact evaluation is not conclusive.Originality/valueThe work was carried out over seven years in which the collaboration between the researcher and the agency was seminal. The model developed can be used by other police departments, and a key finding was that strong leadership played the most important role in the implementation of the crime reduction strategies and accountability practices.

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