Abstract
To study the practical effect of nursing fixed post and manoeuvrable post combined management mode in outpatient blood collection room. The construction process of joint management mode of fixed post and manoeuvrable post of nurses in blood collection room was introduced, including qualification examination, training, quality control, salary management and satisfaction evaluation of nurses in blood collection room, and the application effect compared before and after implementation. The waiting time for blood collection was reduced by 15.73 min during the peak period of blood collection in the outpatient blood collection room, and the satisfaction of patients with the service evaluation was significantly increased (P < 0.01). Labor cost was reduced by 1.37 fixed positions while nurses’ working enthusiasm was enhanced. The combined management mode of nursing fixed post and manoeuvrable post can shorten the waiting time for blood collection in the outpatient blood collection room during peak hours, improve patient satisfaction and save an power.
Highlights
Manoeuvrable nurses are high-quality young nurses who are set up in the hospital nursing team under the unified deployment and management of the Nursing Department and have a certain degree of flexibility and emergency response [1]
Most blood samples require fasting blood collection [2], the majority of the blood collection patients focus on collection in the morning, resulting in concentrated blood collection time., causing patients waiting for long peak hours, and other periods free
The outpatient blood collection room of our hospital has adopted the management mode of combined manoeuvrable blood collection nurse posts and fixed-position nurses since March 2019, that is, in order to ensure the safety of patients and the quality of nursing services in the case of fixed-position blood collection nurses' work [3] cannot be completed in a timely manner
Summary
The hospital recruits manoeuvrable blood collection nurse positions to increase the total number of blood collection positions This method can solve the problem of congestion during peak hours, save hospital labor costs, shorten patient waiting times, and improve patient satisfaction. In order to optimize the blood collection process for outpatients, reduce the waiting time of patients, reduce labor costs, and apply for recruitment of manoeuvrable blood collection nurses from the hospital, the working day will increase two nurses, one in the morning on weekends, and the overtime expenses of the manoeuvrable personnel are paid according to the overtime of 4 hours a day
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