IMPLEMENTAÇÃO DO MODELO EFQM NUMA INSTITUIÇÃO DE ENSINO SUPERIOR EM PORTUGAL

Ricardo Simões Santos,Antonio Costa Abreu

doi:10.32358/rpd.2019.v5.365

Abstract

In an increasingly competitive sector, such as education, higher education institutions depend more and more on the quality of services provided, given that the success achieved through quality management does not depend only on the recognition of their users, but increasingly, the attractiveness of financing, ensuring the present and future sustainability of the organization. In this way, it is not enough just to meet the "minimum quality requirements", but rather to exceed the expectations created, which creates difficulties, given the very organizational nature of the HEI. In view of the challenge created, HEIs tend to incorporate Internal Quality Assurance Systems (IQAS) into their strategy with a view to continuous improvement of their performance. Using the methodology of the case study, the present work intends to analyze the applicability of a IQAS in the organizational performance of an HEI, based on the model of the European Foundation for Quality Management (EFQM), and implemented in a School of Engineering in Portugal. We try to contribute with a critical analysis to the viability of the application of the model under study, highlighting in the end some identified advantages, as well as some difficulties found, that can be overcome from a set of measures suggested here.

Highlights

Most European governments have witnessed a number of structural problems, stemming from a "heavy" and ineffective public administration (Bovaird & Loffler, 2003; Rocha, 2011, Carapeto & Fonseca, 2014), so that institutions public institutions, and in particular, higher education institutions (HEI), have increasingly adopted private management models (Simões, 2011).There is a tendency for HEIs to adopt management techniques, usually applied to the private sector, in order to respond to the efficiency and effectiveness requirements, increasingly imposed by the current governments, in particular by the Portuguese State, who have come to grant greater administrative autonomy to HEIs in recent times
Of all the evidences obtained during the implementation phase of the IQS in HEI, only a few, considered as more relevant, will be presented, these being related to advantages, difficulties and ways of overcoming the difficulties encountered with the implementation of the model
One of the main advantages observed with the implementation of the European Foundation for Quality Management (EFQM) model, and which is clearly shown in the School Strategic Plan, is the focus of the model on the results obtained, resulting from the processes developed / managed, allowing the realization of an 11 de 17 appropriate alignment between the school EP design form and the EFQM model, as well as the organization's QUAR, due to the unfolding of its criteria and subcriteria in "means" and "results"

Summary

Introduction

There is a tendency for HEIs to adopt management techniques, usually applied to the private sector, in order to respond to the efficiency and effectiveness requirements, increasingly imposed by the current governments, in particular by the Portuguese State, who have come to grant greater administrative autonomy to HEIs in recent times In this context, the concern for quality by the HEI has taken on greater importance (Saraiva, Rosa & d'Orey, 2003) in light of the above-mentioned evidences. Despite the vast literature on "Quality", it is not easy to define it as a concept, especially when applied to HEI (Osseo-Asare & Longbottom, 2002) This is due in part to the fact that HEIs need to serve various stakeholders, namely, the State, students, teachers, researchers, etc. HEIs have tried to follow the good examples practiced by other organizations, adopting Internal Quality Management Systems (IQAS)

Methods

Results

Conclusion