Imperatives of Effective Total Quality Management as a Veritable Tool for Corporate Survival and Growth : An Empirical Study of Selected Organizations in Delta State

Abstract

At the forefront of the drive to improve product quality is a technique known as total quality management. Total quality management focuses on improving the quality of an organization’s products and services and stresses that all of an organizational functional activities should be directed toward this goal. This study was carried out to investigate “total quality management as a veritable tool for corporate survival and growth – a survey of selected manufacturing organizations in Delta state” A set of structured of questionnaire was used as the instrument for data collection and administered on sixty (60) of the organizations under the study randomly selected using yaro – Yamane formula, the sample size from a population of 70 is 60 respondents at 95% confidence level. Data analysis was made using sample percentage tables and the hypothesis were tested using the Pearson product moment correlation co-efficient and the t-test at 0.5% level of significant. The result shows that a positive and significant relationship exits between total quality management and efficient production and distribution of goods and services to meet customer’s specification. Another finding was that significant relationship exists between total quality management and achievement of organizational goals. It was concluded that total quality management is imperative for the development and growth of business organizations in Nigeria. The study, however, recommended adequate supervision and training of staffs, better communication and quality circles, building teams of empowered employees, effective control processes for quality, good motivational schemes for employees and a host of other measures for effective total quality management in manufacturing organizations.