Impacto da governança e gestão de TI nos resultados das organizações brasileiras

Abstract

Objective of the study: Evaluate, according to the Resource-based View (RBV) perspective, the impact IT governance and management have on the finalistic performance of Brazilian public-sector organizations in terms of the provision of high-quality processes and products.Methodology: Application of multivariate analysis techniques and a two-step cluster analysis (hierarchical method and K-means) in the iGov2017 Survey database which includes 482 organizations and is made available by the Federal Court of Accounts (TCU).Relevance: The research contributes to reducing the lack of academic publications that analyze the integration of the concepts of strategy, value creation, and governance and IT management within the scope of the Brazilian public sector.Main results: The data showed that 47.7% of the organizations presented incipient levels of IT governance and management. In contrast, 19% of the organizations analyzed presented satisfactory results in terms of performance and IT governance maturity. Evidence indicates that there is a positive correlation between governance quality, IT governance and management, and the finalistic performance of organizations.Theoretical contributions: Results suggest, in accordance with the RBV perspective, that a multifaceted, harmonic, and complex orchestration that ensures consistent alignment of strategic decision making, IT strategies, risk management, and IT governance and management has a direct effect on the performance of Brazilian organizations.Management contributions: Learning more about the profile of the organizations in every cluster selected for analysis could be useful for public managers in adopting measures that enhance the quality of public service provision for the benefit of all Brazilian citizens with reasonable risks and costs.