Abstract
The purpose of this study is to determine the significant gap between the suitable objective environmental conditions and the real performance outcomes when Taipei fire fighter officers and volunteer fire fighters handled the TransAsia GE235 incident. This study employs the “Unified Theory of Acceptance and Use of Technology (UTAUT)” model to investigate the search and rescue (SAR) team members’ adoption of cloud-based services to improve their SAR performance. This study uses the Partial Least Square (PLS) validation for the research hypotheses. The results show that the Taipei City Fire Department’s SAR team and the Volunteer Fire Fighter team have certain gaps in applying the cloud-based service to improve the incident SAR performance. It is revealed that resources, especially in training/education of the government official team, are significant to performance improvement. Finally, several management implications are presented to improve the SAR operation performance.
Highlights
In early 2015, people in Taiwan were preparing for the coming lunar New Year holiday when TransAsia Airways Flight 235 (GE235/TNA235, a domestic flight) crashed into the Keelung River at 10:50 am (T hour), on 4 February 2015, shortly after takeoff from Taipei Song Shan Airport, which was 5.4 km to the west
The primary motivation for this paper is the observed full utilization of cloud-based services by the team members who were involved in the search and rescue (SAR) operation of an incident, so the purpose of this study is to explore the gap between the technology and the humans who were involved in this SAR operation by using the Unified Theory of Acceptance and Use of Technology (UTAUT) model
The demographic data showed that 57 subjects (76.0%) were Taipei fire fighter officers, indicating that the percentage of Taipei fire fighter officers was much higher than the percentage of volunteer fire fighters among those responding to the survey
Summary
In early 2015, people in Taiwan were preparing for the coming lunar New Year holiday when TransAsia Airways Flight 235 (GE235/TNA235, a domestic flight) crashed into the Keelung River at 10:50 am (T hour), on 4 February 2015, shortly after takeoff from Taipei Song Shan Airport, which was 5.4 km to the west In this major incident, there was a very significant problem: government authorities had invested a huge amount of the budget to the cloud service for SAR operations. The primary motivation for this paper is the observed full utilization of cloud-based services by the team members who were involved in the SAR operation of an incident, so the purpose of this study is to explore the gap between the technology and the humans who were involved in this SAR operation by using the Unified Theory of Acceptance and Use of Technology (UTAUT) model.
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