Impact of User's Internal Flexibility and Expectations on Information Systems Usage

Abstract

Information Systems (IS) usage has been a primary focus in the IS implementation research. The focus of this study is to examine the influence of user characteristics on IS usage. User characteristics were considered in terms of a user's internal flexibility, user expectations from information systems, and perceived personal usefulness. IS maturity was considered as the intervening variable moderating the effect of perceived personal usefulness on IS usage. A questionnaire survey was conducted to collect empirical data about research variables to examine the relationship. 296 users from forty-two organizations participated in the survey. Moderated regression analysis was used to examine the proposed model. The study results validate the relationship between user characteristics and IS usage. But, it does not support the moderation effect of IS maturity on the relationship with perceived personal usefulness on IS usage.