Impact of Uncertain Work Environment on Employee Job Performance in Banking Industry: A Perspective from Job Demands-Resources Model

Abstract

With a focus on the Job Demands – Resources model (JD-R model), this paper examine the effect of the uncertain work environment (UWE) as an independent variable to explore the relationship between the job demands (JD) as moderating variable and job resources (JR) the mediator on employee job performance (JP). Commercial Banks of South Sudan employees were investigated through the distribution of 256 questionnaires, and 160 questionnaires were returned, which formed a response rate of 62.5%. The study hypothesized that; H1. The uncertain work environment has a negative influence on employee work performance, H2. Uncertain work environment affects job resources negatively , H3. Job resources have a positive impact on employee work performance , H4 . Job demands moderate the effect of job resources on work performance , H5 . Job demands moderate the influence of uncertain work environment on job resources and H6. Job demands moderate the impact of the uncertain work environment in work performance. Results confirm that (UWE) affect the (JP). They have a significant negative influence on (JP), (JR) has a substantial impact with (JP), (JD) had a significant negative influence on relationship between (UWE) and (JP)through (JR), and (JD) moderate the impact of (UWE) on (JR) positively. Keywords: Uncertain Work Environment, Job Demands, Job Resources, Job Performance, JD-R model, Commercial Banks of South Sudan DOI: 10.7176/EJBM/12-5-07 Publication date: February 29 th 2020