Impact of Total Quality Management on Operational Performance of Indian Cement Manufacturing Industry- A Structural Equation Remodeling Approach

Abstract

Every manufacturing unit pursues to advance their operational performance like mean time between failure (MTBF), mean time to repair (MTTR), quality improvement, sustainable profitability, packaging operation with minimizing the customer complaint related to process or packing quantity. The adoption of modern technology augments operational excellence by reducing power consumption, wastage, and maintenance cost within environmental emission tolerance. This research is an endeavor to identify the effects of total quality management practices in cement manufacturing units for any type of operational improvement. Based on the present literature review, a conceptual TQM model proposed which includes the five-basic dimensions- top management support, quality management system, information and analysis, statistical quality technique, and quality organization and their effect in terms of operational improvements. Data were collected from 150 respondents who were working in the cement industry at a different managerial level, using the method EFA, CFA, and SEM on the responses registered. The conceptual dimensions were represented through five core hypotheses. This is one of the studies that develops and validates the initiative of TQM framework which leads to operational enhancement of the Indian cement industry. This work is conducive to the researcher, quality experts, and technical analysts in terms of manufacturing industries who pursue to achieve excellency in optimal performance. The conducted work enunciates theoretical and practical implications for augmenting the wholesome performance of the selected and leading cement manufacturing units. The constraint conceded in the study pave way for further research in the field of TQM.