Impact of Teleworking on the Health and Well-Being of Peruvian Workers in Times of Pandemic

Abstract

The objective of this study was to establish the impact of teleworking on the health and well-being of Peruvian workers in times of pandemic. In this study, two questionnaires were applied to the selected sample made up of 428 workers from three organizations dedicated to the field of services: telecommunications, telephony and call centers in Lima. The findings indicate that, in the teleworking variable, the regular level prevailed at 41.12% due to weaknesses such as improvisation in the coordination to carry out the tasks, while the health and well-being variable was located at a moderate level at 35.28% reflecting that some workers were affected by COVID-19 and other illnesses related to it. It was possible to establish the incidence of health and well-being in teleworking carried out by Peruvian workers in times of pandemic; which led to results in the Telework dimension considered by the workers within the regular line of the survey; and the dimension of health and well-being was estimated within the moderate line of the survey. The conclusions of the study allow the creating of precedents to generate policies aimed at improving the conditions of this type of work, as well as generating new lines of research on the subject of teleworking.