Impact of Technical Support and Individual Participation Efficacy on Willingness to Adopt E-Governance in Thailand – A Detailed Approach

Abstract

The aim of this study was to know the impact of technical support for E-governance (TSEG), individual participation efficacy (IPE) on willingness to adopt E-governance (WAG). The aim was also to know the mediating impact that economic benefits of E-governance (EBG), quality of service benefits of E-governance (QSBG) and quality of governance benefits of E-governance (QGBG) play between the independent and dependent variables. This study was conducted in Thailand. Out of the total 301 respondents of this research, one hundred and twenty-four respondents were male, and one hundred and seventy-seven respondents were females, which means that majority of the respondents were females. Out of the total 301 respondents of this research, twenty-three of the respondents had completed their graduation, one hundred and forty-six respondents had completed their post-graduation, one hundred and twenty-two respondents had completed their masters and ten respondents had other degrees. Out of 301 respondents,185 were between the age of 21to30, 30 were lie between 31 to 40, 45 were between 41 to 50, 39 were more than 50. The results showed that TSEG have a significant and positive impact on WAG while impact of IPE is insignificant. Moreover, EBEG, QSBG play a significant role and QGBG play an insignificant role between TSEG and WAG, between IPE and WAG. Overall, the relation was positive and significant.