Abstract
The underperforming railway transportation in Sri Lanka is still running on ticket reservation techniques. Sri Lanka, the public transportation sector is yet to realizes the usefulness of self-service technologies. Since the majority of the industries moved forward with self-service technologies and, Sri Lankan customers are already familiar with these types of smart technologies, we expect customer behaviour toward railway self-service technologies will also become more positive. Existing processes are consisting of lots of non-value adding and waste activities. To solve these problems, researchers trying to explore the customer behavioural intention toward a railway self-service ticketing system and design a national framework for the Sri Lanka intercity railway. Through that Sri Lanka Railways can reduce issues related to the current process. For that researcher using exploratory research design and inductive approach and both quantitative and qualitative data gathering methodologies used to gather information. Purposive sampling method using to identify participants for the questionnaire.
Highlights
The underperforming railway transportation in Sri counters in railway stations, pay the cash for their tickets
The current the industries moved forward with self-service technologies and, Sri Lankan customers are already familiar with these types of smart technologies, we expect customer behaviour ticket reservation process of Sri Lanka Railways can be identified as a primary level system
Through that Sri Lanka Railways can reduce issues related to the current process
Summary
The underperforming railway transportation in Sri counters in railway stations, pay the cash for their tickets. Through that Sri Lanka Railways can reduce issues related to the current process. According to the current process, passengers This solution mainly focusing on the intercity railway in have to visit the railway station before thirty days to their Sri Lanka.
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