Impact of Role Stress on Psychological Capital and Well-Being: Exploring the Moderating Effect of Perceived Supervisor Support

Abstract

In recent years, the workload of an employee increases with the organizational policy to reduce overhead cost. As a result, the role stress (role ambiguity, role conflict, and role overload) increases as well. However, with increasing level of education, the quality of work and life expectations gradually increase. In this study, not only examined the relationships between role stress and well-being, but also utilize the psychological capital as a mediator to explore the mediating effect between role stress and well-being. This study also investigated whether role stress influence psychological capital and the extent to which perceived supervisor support moderates these relationships. This study used questionnaire survey methods. The subjects of this study were voluntary military officers and non-commissioned officers in Taiwan. A total of 602 responses were obtained. The hypothesized relationships were tested using hierarchical regression analysis. The results indicated that: (1) role stress was negatively related to well-being, (2) role ambiguity and role conflict negatively related to psychological capital, and (3) psychological capital partial mediated the relationship between role ambiguity and well-being and between role conflict and well-being. The limitations, needed future research, and practical implications conclude the article.