Impact of Requirements Elicitation Processes on Success of Information System Development Projects

Līga Bormane,Solvita Bērziša,Jānis Grabis,Jūlija Gržibovska

doi:10.1515/itms-2016-0012

Līga Bormane, Solvita Bērziša + Show 2 more

Open Access

https://doi.org/10.1515/itms-2016-0012

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Abstract

Requirements articulating user needs and corresponding to enterprise business processes are a key to successful implementation of information system development projects. However, the parties involved in projects frequently are not able to agree on a common development vision and have difficulties expressing their needs. Several industry experts have acknowledged that requirements elicitation is one of the most difficult tasks in development projects. This study investigates the impact of requirements elicitation processes on project outcomes depending on the applied project development methodology.

Highlights

In the modern age of information technology (IT), any human activity is associated with one or more information systems (ISs)
Since the efficiency of business process has become one of the cornerstones of enterprise competitiveness, the IS is an integral part of everyday life
Quite often there is a situation that huge consumption of time and other resources is despised, needs are not satisfied and no appropriate solution is found for the company

Summary

Introduction

In the modern age of information technology (IT), any human activity is associated with one or more information systems (ISs). 20 % of the projects are totally unsuccessful, the implementation of about 50 % of the projects is delayed, budget exceeds or all necessary requirements are not implemented, and only 30 % of projects are successful – meet the original budget, time and are fully functional [2], [8] Another important factor is that since the 1990s one of the TOP 3 reasons of project failures has been related to the project requirements [5], [8], [10]. Different explanations of the concept “project” have been found in different literature sources related to project management According to these definitions, the project is a set of actions to be implemented for a certain period of time with an objective to create a new compliant product with originally intended money and human resources. Only in one-third of analysed cases requirements management has been carried out properly (Fig. 1)

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