Impact of Quality Service Delivery on the Satisfaction of Customers Operating Islamic Banking in Kano State-Nigeria.

Abstract

This study was designed to examine the influence of quality service delivery on the satisfaction of customers operating Islamic banking in Kano State. The research uses primary data collected via the use of the structured questionnaire. The data were presented and analyzed using descriptive statistics and logistic regression model. The major findings of the study revealthat the customers operating Islamic Banking in Kano are very satisfied, especially with the ease of access to their money and account. More so the level of satisfaction of the Islamic bank customers is assured, and are motivated by Islamic principles (like interest-freeloans), awareness and other products like Takaful. However, the research recommends that the Islamic banks in Kano should increase their non-interest loan scheme, to create more awareness among people towards account opening, other products like the Takaful, Murabaha, etc and that more branches of the Islamic banks should be opened and located within the metropolis and the suburbs.