Impact of Psychological Empowerment of Organizational Citizenship Behaviour: A Study of Private Insurance Companies in the Northern Province, Sri Lanka

Abstract

Organizational citizenship behaviour of employees is one of the main factors for successful operations of insurance businesses and thus there is a need for examining the determinants of organizational citizenship behaviour. This study aims to investigate psychological empowerment as a determinant of organizational citizenship behaviour among employees in the insurance sector in the Northern Province of Sri Lanka. A survey strategy was employed in a cross-sectional time horizon. The present study was explanatory and a sample of 192 employees working in the private insurance companies in the Northern Province of Sri Lanka was selected based on convenience sampling technique. Confirmatory factor analysis was performed to ascertain validity and reliability and the validated measurement models of the study constructs were integrated in the structural equation model using AMOS software. The results of structural model revealed that the meaning cognition and the competence cognition of psychological empowerment positively impact organizational citizenship behaviour and the impact of competence cognition is high than the meaning cognition. The findings stress the need for empowerment of employees for promoting organizational citizenship behaviour among the employees of insurance sector. The insurance sector administrators will be able to apply the study’s findings for improving employees’ organizational citizenship behaviour.