Abstract
Recently, a challenge to the use of traditional productivity and performance measurement tools has emerged. The focus of this debate i s whether such tools are instrumental for making critical trade‐off decisions or program changes. In a nationwide survey of municipalities on this subject, the authors found that performance measurement systems are used across a number of service‐related functions. While their perceived contribution to overall municipal performance tended to diminish for Individual worker productivity and morale concerns, the respondents–on balance‐viewed the returns from performance measurement systems as worth the costs. The work concludes with several implications for possible adoption.
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