Abstract
The performance of the employees and productivity of each individual, in general, have been badly affected because of the COVID-19 pandemic. Organizational citizenship behavior is regarded as an interpretation of the performance of the employee which is essential to contribute more to the organization’s processes and success. Therefore, to increase the organizational effectiveness and achieve its goals, it is crucial to understand the factors affecting the organizational citizenship behavior of the employees. This study aims to examine the impact of perceived organizational support on organizational citizenship behavior with the mediating role of employee engagement and affective commitment. To collect the data for this study, a linear snowball sampling method was used, and 380 foreign employees working in different service companies in Hungary participated in the survey. Structural equation modeling (SEM) was used to test the proposed hypothesis. The results of the study revealed that perceived organizational support positively associated with organizational citizenship behavior and this relationship is also strongly mediated by employee engagement. On the other hand, employee engagement and affective commitment pose a direct positive influence on organizational citizenship behavior. This study has theoretical and practical implications as it will provide a comprehensive framework to better understand the factors influencing the organizational citizenship behavior of the employees.
Highlights
Published: 13 July 2021The emergence and spread of coronavirus (COVID-19) around the globe has posed a great danger to the health and lives of human beings [1]
The main aim of this study is to examine the impact of perceived organizational support (POS) on organizational citizenship behavior (OCB) of the foreign employees working in the service sector in Hungary because it is crucial to examine the behavior of the employees towards their organization during the COVID-19 pandemic
The results revealed that employee engagement could be a strong mediator between POS and OCB, which implies that, if employees are more engaged at work, it is more likely that the perceived organizational support will affect their organizational citizenship behavior [92,106]
Summary
Published: 13 July 2021The emergence and spread of coronavirus (COVID-19) around the globe has posed a great danger to the health and lives of human beings [1]. The COVID-19 pandemic has badly affected human life as well as businesses. It disrupted the daily life of the individual and the function of an organization or workplace [2]. The pandemic has caused severe stress worldwide which is not controllable in comparison to stress experience by an individual in daily life [3,4], and it caused extreme harms to businesses, countries, and individuals at distinct levels [1]. The harmful impact of the COVID-19 pandemic on businesses requires a drastic change in the HR policies, behaviors of the management, and employee performance to remain competitive during the pandemic [5]. Organizations need to adjust themselves rapidly to a dynamic environment to achieve competitiveness and success [6]
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