Abstract
This paper considers how the arrival pattern of passengers affects international terminal operations, including major outbound processes such as check-in, security screening, and immigration. The pattern of passenger arrivals is considered an important factor in planning airport-terminal facilities, such as the number of check-in counters and service agents, along with the operation times of passenger check-in and queue length. A Discrete-Event Simulation (DES) model was used to address this problem. It was built using ExtendSim V9.2 simulator software. The DES model can also be used to identify the system’s bottlenecks. Numerical testing shows that different arrival patterns have a significant impact on the performance of operational processes to determine the best policy for passenger arrival time.
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