Impact of Organizational Conflict Strategies on Organizational Commitment at Public Universities in the North Region of Jordan

Abstract

This study aimed to investigate the impact of organizational conflict strategies on organizational commitment at public universities in the north region of Jordan, the conflict management strategies represented by (Integration strategy, Domination strategy, compromising strategy, and Avoiding strategy), and organizational commitment represented by three dimensions (emotional, continuity, normative). The study population consisted of all of the Employees working in the public universities in the north region of Jordan (Yarmouk university, Jordan University of Science and Technology), a random simple sample was selected from the study population estimated (305) respondents. To achieve the objectives of the study, the descriptive analytical method was used through A questionnaire that used a major tool for data collection developed at the hands of elite researchers and writers in the field of the study variables. A number of statistical tools and methods were used such as Mean, Standard Deviation, one sample T-test, Multiple Regression, and Path analysis. The results showed that Integration, Domination, Compromising, and Avoiding had a significant and positive effect on Organizational commitment at public universities in the north region of Jordan, based on the study results, the researcher recommends manager and decision makers at public universities in Jordan to Work on training the staff on how to diagnose the conflict, and identify the causes and ways to deal with it.